Home City Ice Reviews

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Snow filled ice bags cloudy ice

I was a longtime customer of Lang ice, you acquired them, and the quality has drastically declined. The ice is cloudy, most of the bag is snow filled, and the metal clip is terrible. The metal clip either does not grasp the bag entirely leaving the ice exposed and is too hard to undo, a better choice would be a plastic twist tie. I have had 3 bad experiences with the ice house on 59 street off of Lawndale. First time took the money, and no ice came down the shoot, second time I put in 3.00 for 2 bags, it spit out 5. Took the first two they were filled with wet ice, the bags must have been there awhile, this was in late December. Today January 14,2022 tried the ice house again the money slot was full, and it kept the quarter, went to CVS at 63 and Pulaski they had your ice, I was stuck buying your product snowy ice again.

User's recommendation: Don't buy their Ice!

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ID
#3259752 Review #3259752 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Poor product poor packaging
Loss
$3

Gross ice

I have recently been using home city ice at home and I noticed my iced tea looked like cloudy or muddy water. So I went to a different town and purchased another brand of ice and my tea ice crystal clear. I'm wondering why this is. Is it chemicals or something else. I have researched this with 4 brands of ice and only home city leaves my tea looking like mud. Hmm

User's recommendation: Think twice before buying the ice.

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ID
#3252259 Review #3252259 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

They won't deliver and ignore phone calls

I need ice Im in Greenwood Indiana and I need ice been 2 weeks waiting they hang up or ignore phone calls havein to buy ice out of other home city ice machines they have ice why dont i
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ID
#2839716 Review #2839716 is a subjective opinion of poster.
Location
Kokomo, Indiana
Loss
$600
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lousy service

It takes three or more calls to actually get someone out to service the store . Ever since Olmsted ice sold out to this company there hasn't been any type of normal servicing or punctuality . the managers promise service but it dosnt come without more call . TAKE NOTICE HOME CITY ICE are going to losee

User's recommendation: CHANGE NON SERVICE.

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1 comment
#2066599

Two weeks later and they are still not here

ID
#2801972 Review #2801972 is a subjective opinion of poster.
Loss
$50
Preferred solution
BETTER SEVICE AND TO BE TAKEN SERIOUS. THEY ARE A MONOPOLY IN CLEVELAND AND THEY FLEX IT

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Verified Reviewer
New Reviewer

Checking for liability suit on you

One of your truck s came up on my property without my permission to move furniture out of my home while I am at work causing damage

User's recommendation: You haven't a choice.

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ID
#2791222 Review #2791222 is a subjective opinion of poster.
Location
Tippecanoe, Indiana
New Reviewer

Consumer

Ice sucks everywhere I get it it’s like buying a bag of powdered crushed ice
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1 comment
#1776086

We've never had this issue with our ice, our ice is typically cubed though some branches do carry crushed ice. Feel free to call in and make a formal complaint!

ID
#1667189 Review #1667189 is a subjective opinion of poster.
Location
Mchenry, Illinois
Reason of review
Bad quality
New Reviewer

Faked considerations for the production employees. Poor management in workplace and unsafe work conditions. The only considerable employees are the drivers. Maybe its company's strategy for the bagger

I have only been used last year and this year by the manager i thought that was going better help on how they would have my insurance. I never had received any help. Also poorly maintained and managed production equipment and no truth
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1 comment
#1776088

I'm sorry to hear this, we do not have a plant in Oklahoma City, the nearest one too it is out terminal in Mountain Home. If you're a summer employee, it depends on the job you do if you get insurance or not.

My position, even working year round, gives me no benefits. Feel free to call in and make a formal complaint!

ID
#1666790 Review #1666790 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

The WORST

I have to call and beg To get my ice delivered. Mind you I am on schedule for a delivery every Wednesday. I’m losing sales cause of this because I do not get my delivery on time or sometimes they don’t even show up !! I have to always call and remind them. Ice machine is now broken called twice and still no one in sight to come fixed it. They are a JOKE. Call undercover boss Your company has horrible reviews nationwide. Fix your issues.
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1 comment
#1776092

This is not our website, but please call in to make a formal complaint. This is a reoccurring issue especially around the first two weeks of 4th of July, as our customers all across the nation are in need of more ice and events that had been set up for months also need ice. We typically will get a delivery out within 48 hours of the delivery request, if it takes any longer do not hesitate to call my ext 2801, and I will make sure we get something done.

ID
#1578137 Review #1578137 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania

Home City Ice - Review in Delivery category from Chicago, Illinois

Tried to recieve service for an event, management did not respond. I called everyday for a week and gave them all of my contact information. No response at all. Will not call them again!
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2 comments
#1776093

I am sorry to hear this, July is our busiest time and it can make it very difficult to get back to people in a timely manner, we are still working on how we can improve this service. Please feel free to call and make a formal complaint.

#1194698

I to am having problems with sales and delivery issues. I'm also having problems with the product/service.

when you call, you never know were the calls going to. it could be Texas one day and Kentucky another. they won't call back & won't fix this ice box. they sent out a repair man with no parts.

took 12 days for the repair man to show. Now they will send me another box which will make box #3 this summer. I guess it will be another 2 weeks before getting this other box. worse company out there in business.

they bought out everyone. they bought off more than what they can chew.

now I have to deal with this company because no one out there to buy ice from. I am losing sales..

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ID
#666877 Review #666877 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Poor customer service

Don't even bother applying!

Don't even bother applying for a job with this company. The management or lack thereof is ridiculous. The company likes to *** off more than it can chew and will proceed to work its employees until they quit or become bitter to keep up with demand. If i was'nt stuck at this dead end job for financial reasons i would be long gone. We've lost five packaging employees in the last 6 weeks because they realized what a dead end job it really was, not to mention they all quit! My boss refuses to fire employees because we are stretched so thin so we have employees calling in "sick" or coming in several hours late just about everyday. Then the work load gets shifted onto the shoulders of those that actually showed up for work and the management will do nothing about it!!! If you don't give a *** about your employer and don't mind getting screwed around come get a job at Home City Ice WI.
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3 comments
#1027807

If you haven't worked at a Home City Ice before, you have no clue how bad it is. There are people doing drugs (I've seen ***, cocaine, and pills) half of the time in the production plant, and management knows it.

They purposely don't drug test because they know they will fail. They overwork their drivers, and don't give an income breakdown as to how much you are being paid or why. The entire company is a joke, and needs to up its wages for its employees or provide a better work environment. Its so unprofessionally run, I'm surprised its still in business.

Half of the time the thermokings (cooling units) on the trucks don't work, and the ice melts. We are told to deliver the product even if it is melted. Also, the trucks are almost always overloaded, so they are illegally transporting their product.

It was a decent job to get me through a couple summers when I was at college, but if I did it all over again, I would demand a weekly commission breakdown for how I am being paid. I would never recommend this job to anyone.

#1776095
@PissedConsumer1027807

I'm not sure which plant you worked at but my plant pays the drivers really well, they pay just about everyone really well. I will say though, they NEVER fire anyone, like we had a guy just not show up unless he felt like it for 3 months before they fired him, we now have a guy who is a danger to others and they haven't fired him, I think management needs an upgrade. I work year round here and I am already the lowest paid employee in the summer, so in the winter I make close to nothing, couldn't afford my service dog's medical bills and had to do a fundraiser just to get $500 worth of testing done.

#819096

All jobs are like that. Some are a little better and some are a little worse.

It is a matter of making the best of the situation until you find a better job. It doesn't do any good to complain about it. Almost everybody is looking for a better job, and when they find one they move on.

The only people that aren't looking for different jobs are the ones that really like the work they are doing or are making really good wages/salaries. It sounds like you have some growing up to do.

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ID
#489722 Review #489722 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

Home City Ice ... Leadership...

First off I'd like to say Matt is a great manager! The only thing I think he needs to work on is getting the production crew to tie the bags correctly. He always treated me well. This review is more about the other manager of the plant. I won't mention his name...nick. My opinion about his leadership skills- non existent. He refuses to talk to employees directly! He appears to be 20-22 years old, but dictates like a child... He won't let a driver come back from his route when he's done. Instead, I have to drive an extra 30-60 minutes out of the way to hit more stops. Why would his boss think that's acceptable?
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ID
#448391 Review #448391 is a subjective opinion of poster.
Location
Helotes, Texas

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